These Terms and Conditions incorporate all of the terms and conditions and policies on this website. You (the user) agree to these each and every time you view and use the website. “Website” means the website and all content at www.printchamps.co.uk
We own and operate the website. You can find all of our information and contact details in our Seller’s Information section.
(1) By using us, this website and buying from us, you confirm that you are aged 18 or over
(2) These Terms and Conditions and all of the terms and conditions and policies apply when you view and use this website place an order, unless we have agreed something different in writing with you before you order.
(3) From time to time we will be update the terms and conditions and policies and the amendments take effect immediately, so please check the documents each time you use the website.
(1) We own the website, including everything that we upload/put on it (the content).
(2) The Website and all the content we upload is subject to copyright which belongs to us.
(3)(a) As a user you are solely responsible for your use of the website and agree that you will not in any way breach any of our rights, including intellectual property rights and copyright.
(b) “Intellectual Property Rights” means any patent, trademark, service mark, registered design, copyright, design right, invention, know-how, confidential information or process including, but not limited to, management process, technical, creative or artistic concept and/or design, right to extract or exploit information from a list of contact details or a database, any contact or database rights and any application for any of the above, and any other intellectual property right recognised in any part of the world, whether or not presently existing or applied for, which is held by the owning party
(4) We give you a licence, to view and use the website and our content to buy products. You may need to register to get full access to all of the content. Please also see our Privacy and Cookie Policy.
(5) All copyright, trademarks and all other Intellectual Property Rights in the website and our content remain at all times vested in us or our licensors. This means that you must not breach any of our rights nor interfere with the proper workings of the website.
(1) The website is available on an “as is” and “when available” basis so we use our reasonable endeavours to supply the website but are not responsible for any failure to provide it. We may, without any liability, alter the website or contents without prior notice.
(2) In addition, we make no warranty against electronic virus, worms or any other defect or problems which may occur in respect of any viewing or use of the website. We will not be responsible for any loss or damage whatsoever caused resulting from a failure to provide or where a virus or defect occurs as a result of any email attachment or document we send to you.
(3) We make every effort to ensure that anything displayed on our website, including any content, is displayed as accurately as possible but cannot be responsible for variations. What you see (particularly in so far as colours and shapes are concerned) depends on your display and settings and we cannot guarantee that this will be accurate.
(4) We reserve the right to vary or withdraw products or make changes to the price of products without any notice.
The website may include links etc to third parties, including those who also offer you products and services (e.g. payment services). When you click on any links you may be forwarded to third party websites. We do not endorse nor have any control or responsibility over the third parties or their websites and it is your responsibility to ensure that you understand the terms and condition of the third parties and their websites.
(1) To the extent that the law allows, we will not be held responsible for any damage, or loss whatsoever caused by your use of the website.
(2) In the unlikely event that you have any right, claim or action against us, then your claim will be limited to the price of the products you purchased which are the subject of the complaint or the sum of £20, whichever is greater
(3) You agree to completely indemnify us against all claims, liability, damages, losses, costs, and expenses, including any legal fees, known and unknown, arising from or in any way connected with your breach of your obligations under our terms and conditions and policies.
(1) Please specifically refer to our Privacy and Cookie Policy which will explain our use of information, including our use of cookies.
(1) We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the website.
(2) Waiver - Nothing in our terms and conditions or policies and no express or implied waiver by us in enforcing any of our rights under any agreement shall prejudice our rights to do so in the future.
(3) Force Majeure - We will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we will be entitled to a reasonable extension of our obligations.
(4) Invalidity and severance - Each clause or any part at all of our terms and conditions and policies is to be regarded as independent of the others. This means that should any clause or any part at all of our terms and conditions and policies be found to be unenforceable or invalid, it will be severed and will not affect the enforceability or validity of the rest of our terms and conditions and policies.
(5) Our terms and conditions and policies will be interpreted, construed and enforced in accordance with English law and will be subject to the exclusive jurisdiction of the English Courts.
(1) Unless we have agreed something different in writing with you before you place an order, these Terms and Conditions, together with the other terms and conditions and policies on this website, apply when you place an order to buy products from us using this website. You can find all of our information and contact details in the Seller Information Section.
(2) From time to time we will update these Terms and Conditions and the amendments take effect immediately so we always ask that you check the Terms and Conditions.
(3) If you are a consumer (as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) then you may have certain rights. Please also refer to our other policies, specifically our Cancellations policy.
(1)(a) Details of the items (products) which we offer for sale are displayed on the website and anything we sell must conform to our contract with you. We comply with the law and provide details about the main characteristics of products but if you need any other information please email us. What you see (particularly in so far as colours and shapes are concerned) depends on your display device and settings and we cannot guarantee that this will be accurate. If you have any queries, please email us before placing your order.
(b) Please refer to our FAQs and Artwork Guidelines before placing your order.
(2)(a) Emailed estimates are valid for 14 days from the date of the email.
(b) The price of the products is inclusive of any VAT which may be due. Unless we have agreed something different in writing with you before you place an order (for example you already hold a current and valid Credit Account with us), you must pay in full when you place the order. Our accepted payment methods are shown on the website. Please check the terms and conditions of your payment provider.
(c) Please refer to your written agreement with us for the terms and conditions relating to your Credit Account with us.
(3) You can either collect items from us at Premier Print Group Ltd, 38-40 London Industrial Park, Eastbury Road, Beckton, London, E6 6LP or we deliver products to you and delivery options and prices will be provided at checkout – please see our Shipping and Delivery policy.
(4) Where there are problems with your payment method then we will immediately cease or suspend the provision of any products until we receive full cleared payment. We charge interest on overdue payment at the rate of 10% per annum and are also entitled to recover all reasonable expenses incurred in obtaining payment from you.
(1)(a) When you place an order with us you will be deemed to have accepted all of the terms and conditions and policies as displayed on the website at the time of order.
(b) If you wish to place an order as a graphics professional then we will ask you to complete an application and provide information to confirm your status.
(2) Once we accept your order, we will provide you with an order confirmation (the email confirming your order and describing your purchases). We reserve the right to refuse any order. Until you receive our order confirmation, if you are a consumer, the law means you will be able to withdraw from your contract with us.
(3) For shipping and delivery please refer to our Shipping and Delivery Policy.
(4) Except as expressly stated in the terms and conditions and policies on this website or those statutory warranties which apply by law, particularly to consumers,
(a) All warranties, whether express or implied, by operation of law or otherwise, are excluded in relation to the products we supply for sale.
(b) In so far as the law allows, we will not be liable for any loss or damage whatsoever as a result of any purchase. Your remedies are limited to damages which will not exceed £20 or the price of the products you purchased, whichever is greater.
(1) Printing is performed to the best of our ability, with reasonable skill and care and to a reasonable standard in accordance with relevant recognised standards and codes of practice.
(2) Whilst we will always do our best to comply with your order please particularly note that
(a) although we do our best to help you achieve your objectives, we make no warranty or endorsement and do not guarantee any results.
(b) shipping/delivery times and dates are estimates only and not guarantees. Please refer to the Shipping and Delivery Policy.
(3)(a) Our prices include proofing and this means that we check
(b) However, you are otherwise responsible for the Artwork which you send to us. Please see Section 5 following, Your Obligations.
(1) Where an individual enters into an agreement on behalf of an organisation, that organisation confirms that it will be bound by such agreement.
(2) You are always responsible if you ask anyone to liaise, communicate or work with us (for example to supply us with information) for you or on your behalf.
(3)(a) Printing is based upon the Artwork (data, images and information and anything else) which you provide to us. You therefore agree and understand that you are entirely responsible for making sure that
(i) you provide your Artwork to us by uploading it onto the Website and upload it on time. You can either do this before you complete your order or return at a later stage. Where you choose to upload Artwork after you have placed an order you must upload it within the time specified within your order confirmation AND I assume that you are going to remind the buyer when this has to be done
(ii) your Artwork is complete, true, accurate and valid, proof-read and will not breach any rights of any third party, whatsoever in nature (including, but not limited to, copyright or other intellectual property rights) and is not contrary to any law and you will neither omit, withhold nor change any part of the Artwork that would cause it to be, or appear to be, false or inaccurate and will ensure it is in the format we require (for example, you must ensure that RGB images are converted to CMYK before sending to us) and is virus-free. For more guidance regarding your Artwork, please refer to our Artwork Guidelines
(iii) we are not in any way responsible if you fail to upload your Artwork or upload it as an incorrect format
(b) You agree to grant us a non-exclusive, worldwide and royalty-free sub-licensable licence for the whole of any agreement between us, if applicable, to access, edit, modify, adapt, translate, exhibit, publish, transmit, participate in the transfer of, reproduce, copy, create derivative works from, distribute, perform, display and otherwise use anything which you provide to us as necessary solely for the purposes of operating and providing printing to you.
(4) You agree to co-operate with us and to provide any additional Artwork and/or information that we need to supply you with your purchase from us within 7 days of our request to you. It is your responsibility to retain, as applicable, up to date copies and/or back-ups of anything which you provide to us.
(5) You agree to use anything we supply to you responsibly, for the purposes for which it was supplied and comply with all applicable legislation and in accordance with our Agreement
(6)(a) You are solely responsible for choosing the correct Product Configuration (including, but not limited to quantity, number of pages, page size, orientation, binding method, cover and paper type and weight, finishing) and delivery/collection options to meet your specific needs.
(b) Except as we have expressly stated in writing or those statutory warranties which apply by law (particularly to consumers), we offer no other express or implied warranties. Accordingly, you agree and understand that we are not responsible for any action you take or fail to take as a result of our printing, nor for any reliance you may place upon it, nor any consequences whatsoever during or as a result of our printing or failure to supply.
(1) All payments must be made in GBP, unless we have specifically agreed, in writing, to use another currency and exchange rate.
(2) If you are importing any of our products you acknowledge that you are solely responsible for compliance with the laws and any other applicable legislation, regulations or requirements of the country to which the item is shipped to, and this is entirely at your own expense and risk.
(3) In addition to the purchase price of the products you accept full responsibility for all and any handling charges, shipping cost, insurance, import duties, fees, liabilities, tax/duty costs and any other charges which may arise or apply to your order and transportation.
(4) Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us) we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result on any import or attempted import.
(5) Taking delivery of sent items is entirely your responsibility. If you are unable to take delivery and the items are returned to us we will arrange redelivery at your expense. In any event, the delivery charges are always non-refundable.
(1) If any product is faulty, please refer to our Returns and Refunds Policy.
(2) For cancellation of orders, please refer to our Cancellations Policy.
This policy is part of the terms and conditions in using the website and buying from us. You can find our information and contact details in the Seller’s Information section.
(1) Dependant on the product you order, you may be offered a range of shipping options. Shipping and delivery charges will be displayed on checkout and calculated for delivery to the shipping address you provide.
(2) Collection: Unless we have specifically agreed an alternative in writing with you
(a) Collection Options means you must collect your total order from our address at PrintchampsPremier Print Group Ltd, 38-40 London Industrial Park, Eastbury Road, Beckton, London, E6 6LP.
(b) You will not be able to collect your item before 9am on the date agreed, but you can collect any time up to 28 days afterwards. If you do not collect within a period of 56 days then we reserve the right to destroy your order since we are unable to hold orders for an unlimited period. If you have not yet paid for your order, you will still be responsible for payment.
(c) Please note that if you ask someone else to collect your order on your behalf (for example, you send a courier) then you will be responsible for your order from the moment is has been collected.
(d) Collection times are usually on any Monday to Friday (excluding all Public Holidays in England) at any time between 9am to 5pm unless we have specifically agreed a collection time outside these hours.
(3) If you choose a shipping/delivery option we will do all that we can to ensure that your order is delivered on time and within any deadline you request. However, please be aware that
(a) We use third party carriers and therefore shipping and delivery times provided are estimates only and not guaranteed.
(b) Since delivery timing cannot be guaranteed we therefore advise that you place an order well in advance of the date you require it. We would always recommend that you choose shipping and delivery times which should enable you to receive your order at least 48 hours before you require it.
(c) Alternatively, where it is essential that you receive an order on a particular date or by a particular deadline then we would always suggest that you arrange to collect your order from us, Please see section (2) Collection, above.
(4) If at any stage we have an offer for free shipping then, this will only mean delivery to the locations/Postcodes specified within that offer.
(5) Unless otherwise displayed at checkout, or the order confirmation says otherwise, the law says that we must dispatch products to you within 14 days. so if there is going to be a delay we’ll let you know by email so that you can cancel your order or choose another product. However, despatch and delivery times are only estimates and we’re not responsible for late delivery or unavailability of products.
(6) If for some reason we are unable to dispatch the exact product you have ordered then, at our discretion, we will either refund the price paid for that item or will email you and offer you an alternative item.
(7) The risk in any products will pass to you when they are delivered to you or when they are collected by you or someone on your behalf.
(8) Taking delivery of products is entirely your responsibility. If you are unable to take delivery and the products are returned to us, then we will arrange one redelivery.
(9) Delivery of some products may be by a service which requires a signature on receipt (this usually must be someone aged 18 or over). Your signature, or that of someone on your behalf, confirms receipt of the products but also the state of the package received – see (10) below.
(10) When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the products for any damage. If there is any damage whatsoever or if, for example, a package shows signs of damage before it is opened, we ask that you please sign for the parcel, 'Received Damaged'. Please then follow the instructions in our Returns and Refunds Policy should a return be necessary.
This policy is part of the terms and conditions in using the website and buying from us. You can find our information and contact details in the Seller’s Information section.
(1) We hope that your order reaches you in perfect condition. However, if you receive damaged or faulty items or a product subsequently develops a fault please email us (see the Seller’s Information section) we ask that you please contact within 7 days of receipt or finding the fault, whichever is soonest. We will then assist you with information about the Returns Method – about how and when to return the item to us.
(2) Alternatively, you can return any faulty product to us using the postal address in the Seller’s Information section.
(3) Where you have returned a faulty item to us then, once we have checked/tested the product, we will either offer you a replacement (if we are able to do this) or refund.
(4) Refunds are made within 14 days of receipt of the faulty item by us. We will refund you the cost of the faulty item, the amount you paid for delivery to you and the amount that you paid to return it to us, as agreed in the Returns Method.
(5) Refunds are made using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account.
Please see our Cancellations Policy if you are a consumer and want to return products which are not damaged or faulty.
This policy is part of the terms and conditions for using the website and buying from us. You can find our information and email and contact details in the Seller’s Information section.
(1) Although the law relating to online selling means that consumers (individuals buying wholly or mainly outside their trade, business, craft or profession) have the right to cancel orders for some products, because everything we supply is to your own personal specifications (personalised) the law says that you do not have a right to cancel your order. (2) However, if your item is faulty, then we will always comply with your legal rights – please see the Returns and Refunds Policy for faulty or damaged Products.
(3) If you are unsure about any aspect of your order or need help placing an order please email us at support@printchamps.co.uk or call 020 7987 0604.
This policy is part of the terms and conditions for using the website and buying from us. You can find our information, email and contact details in the Seller’s Information section.
(1) In addition to any applicable consumer and/or statutory rights, we offer a guarantee in respect of our products, which means that you can return any faulty product to us within 28 days of purchase.
(2) However this will not apply if a fault arises due to:
(a) abnormal use or working conditions, failure to follow instructions or guidance, misuse, alteration or unauthorised repair, wilful damage, improper maintenance or negligence on the part of any buyer, user or third party; or
(b) any subsequent mechanical, chemical, electrolytic or other damage, after risk has passed to you, which is not due to a defect in the products.
(3) If you need to return a product, please refer to our Returns and Refunds policy.
This policy is part of the terms and conditions for using the website and buying from us. You can find our information and email and contact details in the Seller’s Information section.
(1) Customer satisfaction is important to us. We would like your shopping experience with us to be positive. Unless our description of any product advises otherwise, we do not offer any guarantees, but you can get after-sales help by emailing us at support@printchamps.co.uk
(2) (a) If you have any queries or complaints, or would like to suggest any improvements, please email us at support@printchamps.co.uk.
(b) We are not bound by any trade or professional approved code of practice, code of conduct or alternative dispute resolution.
(c) The person who will assist with any complaints is Mr Darren Goodson. We both agree to work together in good faith to attempt to settle any complaint or dispute. We both agree that if this is not possible we will consider settling the matter by Mediation or Arbitration before issuing Court proceedings.
(3) We aim to respond to any communication from customers within 14 days. If we think that it will take longer to deal with your issues, we’ll try to keep you informed.
(4) If your complaint is about a faulty or damaged item, please see our Returns and Refunds policy. If you want to cancel your order, exercising your consumer rights, please see our Cancellations Policy.
(5) If your complaint is about our website or anything on it, please see our Website Use Terms and Conditions.
This policy is part of the terms and conditions in using the website and buying from us. You can find our information and email and contact details, in the Seller’s Information section.
(1) We are concerned about the safety and privacy of our website users, particularly children.
(2) You must be aged 18 or over to buy from this website.
(3) Parents/guardians and other carers are responsible if they allow children to access and use this website. We advise that parents/guardians supervise children’s access and use to determine what is appropriate for the child.
(4) We do not and will not knowingly collect information from anyone under the age of 18. Parents/carers and other adults must ensure extra care is taken that personally identifiable information relating to children is never revealed either by them or anyone else under their supervision.
This policy is part of the terms and conditions for using the website and buying from us. You can find our information and email and contact details in the Seller’s Information section.
(1) If you access any part of the website after completing a registration process, then you are responsible for keeping the username, password and your account details confidential.
(2) If you think there is a problem with the confidentiality of your account and/or details you must email us immediately (see the Seller’s Information section).
(3) We will not be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password or account details.
This policy is part of the terms and conditions for using the website and buying from us. For our email and contact details, please refer to the Seller’s Information section.
“Your Content” – This means any content on the website which you, a website user, publish, distribute, disseminate, post, send, receive or transmit (publicly or transmitted privately). This includes comments, feedback, opinions and reviews which you upload.
(1) All of your content is your sole responsibility, and provided on the basis that you have a right to use it without infringing any other’s rights. We do not check, control or endorse anything and are not liable in any way for any of your content, nor for any loss or damage resulting from it. However, please do be aware that we reserve the right to remove content or suspend any user of the website, without notice and at our sole discretion, should we deem there to be any breach, or potential breach, of our terms and conditions and policies.
(2) All website users must immediately (no later than within 3 days) email us (see the Seller’s Information section) if you see unacceptable content or suspect that there may be any potential breach of this Acceptable Use Policy.
(3) You agree that your content will not:
(a) be anything which we, in our sole discretion, deem to be unacceptable, harmful, illegal or offensive, or which may infringe the rights of others
(b) invade the rights and/or privacy of any individual or organisation, be threatening, defamatory, harassing, libellous, discriminatory (in any form), malicious, disruptive, violent, offensive, pornographic, indecent, against public decency, exploiting, cruel, malevolent, nor abusive, offensive or obscene in either language or content, nor incite such behaviour.
(4) You must ensure that your content or use of any services is true, accurate and honest, not misleading, will not amount to any misrepresentation, nor be contrary to any law and not used for any illegal purposes whatsoever.
This policy is part of the terms and conditions for using the website and buying from us. You can find our information, email and contact details in the Seller’s Information section.
(1) From time to time we may offer discount vouchers, codes, special offers, promotions or other types of offer (“Offers”) which may be made available to you when you place an order to buy from our website.
(2) All of these offers are always subject to availability and under the terms and conditions of compliance of each offer are only available at our sole discretion. When you use any offer you agree to be bound by its terms and conditions.
(3) Offers are not retrospective, not transferable and can not be exchanged for cash.
(4) You can only use one offer for each order - offers available on the website can not be used in conjunction with any other offer you may find.
(5) We reserve the right to change the terms and conditions of any offer and can cancel or withdraw offers at any time, without notice.
This website is operated by the following seller:
Seller Name: Printchamps is a trading style of Premier Print Group Ltd
A company registered in England and Wales, Company number 03802642
Seller Address: 38-40 London Industrial Park, Eastbury Road, Beckton, London, E6 6LP, UK
Seller email Address: For help with orders please email: sales@printchamps.co.uk
For all other queries or support, including complaints, please email support@printchamps.co.uk
Seller Telephone number: 0207 987 0604
Seller VAT number: GB744 1842 33
If you need any other information about our business, please email us at support@printchamp.co.uk
This policy is part of the terms and conditions in using the website and buying from us. You can find our information and email and contact details, in the Seller’s Information section.
(1) You are solely responsible for the use of any products supplied.
(2) You should always read the product’s description and check that the products are suitable for your own use before you buy. Where appropriate or where you feel necessary, please take relevant independent advice before using any product.
(3) You should always use products only for the purposes for which the products are intended.
(4) Products should always be tested, used, stored and maintained in accordance with any applicable manufacturer’s guarantee, instructions, advice, guidance, licence and information and you should take all care and precautions.
(5) We will not be responsible for any damages or losses incurred because you fail to follow such guidance or to take appropriate action, precautions and care